Estaba viendo las noticias por aqui y he visto que BA va a volver a reclutar. He mirado mi correo y me he encontrado que tengo un par de mails de ellos. Yo pase las pruebas hace un par de años, llego la crisis y me dejaron en un hold-pool indefinido. Me he encontrado con este mail:
Dear XXXXX
Thank you for your continued interest in the role of Cabin Crew within British Airways.
British Airways is very pleased to be launching a new Cabin Crew team – Mixed Fleet. This new team will operate in addition to our existing professional teams and will fly to a combination of long and short haul destinations.
For further information about Mixed Fleet please visit: www.ba.com/beoutstanding
In addition to the launch of Mixed Fleet it is also anticipated that there may shortly be a limited number of Cabin Crew positions available within Gatwick fleet.
As a valued member of our Cabin Crew talent pool we would like to give you the first opportunity to be considered for these permanent positions.
We would like to invite you to attend a short assessment, consisting of a group exercise and an interview. We will be asking you about your ongoing motivation for Cabin Crew, your understanding of these new roles and of the current business climate within which British Airways operates.
To book your assessment please logon to our website www.ba.com/careers to schedule a time and date that is convenient for you. Your username and password are below.
To have the widest choice of interview dates available we recommend you book your session as soon as possible.
Please ensure that you are able to commit to your chosen interview slot, as we may not be able to accommodate requests for re-schedules.
Once you have scheduled a time you will be sent an email requesting your reference details covering the last 5 years. This must be completed online and submitted to us prior to your assessment date.
When you attend your interview please ensure that you bring the following with you: –
– Your valid Passport with 12 month validity
– Proof of National Insurance Number. Please note pay slips cannot be accepted as a method of proof of NI number. We will accept any of the following: Original P45, Original P60, NI Card or any official document that has the NI number on it for example a letter from the Inland Revenue.
– 2 Passport sized photographs (must be original and not computer generated)
– Completed Applicant Checklist (attached)
If you are unable to produce these items we will not be able to carry out your assessment.
Please note that smart business attire is expected.
We look forward to seeing you and would like to thank you again for your continued interest in British Airways.
Yours sincerely,
British Airways Recruitment
He hecho log-on y he visto que la primera fecha disponible es el 21 de septiembre, tambien tienen entrevista el dia 23 de septiembre.
Si estais interesados podeis aplicar aqui:
http://www.beoutstanding.co.uk/home/
Saludos
Mixed Fleet Customer Service Manager
Ref UKLHR980
Region UK – Heathrow
Location London – Heathrow
Category
Job Description
Closing Date: 18th July
Customer Service Manager, Band 3
Salary: £25,000
This opportunity is open externally to Senior Cabin Crew Members (SCCMs) (past & present) who have 24 months full time or equivalent flying experience (with 12+ months on Longhaul) within the last 5 years of which 3 months should be in the last 3 years with BA or another airline.
A SCCM is responsible for the delivery of cabin service standards and ensuring safety standards are adhered to in a single cabin or the entire aircraft. A SCCM is responsible for the performance of other crew. Longhaul experience can be defined as sectors longer than 6 hours, intercontinental routes and operating on the following aircraft types: A330, A340, A380, 757, 767, 777, 747 or equivalent aircraft types.
Requirements
Job Purpose
* To lead, manage and coach a team of Cabin Crew including Future Talent – Crew to ensure consistent delivery of world-class customer service
* To work flexibly both in the air and on the ground to lead and support BA initiatives and training
* To act as a BA Ambassador to crew, colleagues and customers and to be a role model for your team at all times
* To meet customer service, people and operational targets that achieve business objectives, acting in compliance with all aspects of safety and quality and British Airways policies
Job Dimensions/Measures
* Management of Direct Report Cabin Crew including Future Talent – Crew
* Responsible for Onboard Customer Interface
* Deliver exceptional Customer Service and accountable for Operational Performance
* Compliance with British Airways Safety and Security standards
* Proactive and Continuous Commercial Awareness to include the distribution and application of business related information
Responsibilities
Principal Accountabilities
* Ensure operational safety, security and health and safety responsibilities are performed to the highest standard and are 100% compliant with EU-Ops, BA requirements and all other relevant legislation, including any relevant documentation.
* Lead, manage, inspire and motivate a team of cabin crew to deliver a consistent in-flight customer service experience, productivity, cost performance and is accountable for onboard service recovery and any associated follow up.
* Build and own relationships with your team, working flexibly both in the air and on the ground, supporting and/or leading initiatives such as training, engagement, recruitment and Future Talent – Crew Development.
* Manages all aspects of crew performance including pay and reward for team.
* Able to identify talent and high performing crew.
* Recognise success and facilitate development opportunities.
* Ensure highest standards of punctuality and performance are achieved personally and by your crew, both your direct reports and team on the day.
* Proactive in mentoring and coaching individuals, colleagues, crew including Future Talent – Crew on the CSMs for Tomorrow Programme providing support both on and off the aircraft.
* Ability to confidently deliver training programmes in order to support the customer proposition.
* Accountable for delivery of objectives set by the business and a personal development plan in line with the corporate performance management framework, seeking to improve through continuous feedback.
* Through continuous and effective engagement, ensure crew understanding of current business and commercial issues which may impact the customer and the cabin crew department (Inflight Customer Experience). Own and build interfaces with wider business to source and share knowledge and feedback.
* Proactively explore opportunities to enhance/increase BA business through engagement with service partners and internal departments. Proactively seek opportunities to work cross-departmentally and with other areas of the business.
* To build effective working relationships around BA and with key service partners, offering to support ground colleagues during disruption, passing valuable crew/customer feedback to working groups around the business.
* Contribute to meeting team/departmental financial and productivity targets.
* Ensures compliance with all corporate policies and Inflight Customer Experience processes, procedures and relevant legislation, including Dignity at Work.
The Individual
S s (Practised capability/behaviour)
* Thinks Safety and Customer
* Performance Management
* Proven leadership s s with the ability to motivate and inspire a team
* Strong decision-making s s and emotionally resilient at all times
* Passionate about customer service and people. Confident in dealing with premium customers.
* Able to build relationships with colleagues, service partners and customers
* Excellent written and spoken communication s s and able to communicate and role model BA’s vision and objectives to the whole team
* Maintains compliance at all times with SEP/Recency
* Able to coach and mentor Able to deliver training programmes (desirable)
* Champions equal opportunities and diversity
* Proactive in supporting and delivering business decisions, cost savings and a strong understanding of business and market knowledge
Essential Qualifications (Academic/vocational)
* To be the legal minimum required age at the time of application
* To be the required height, with weight in proportion must include the minimum reach requirement
* English and Maths ability to GCSE level or equivalent level
* Previous customer service experience
* A valid EEA passport allowing unrestricted worldwide travel and the unrestricted right to live and work in the UK
* Prepared to undergo a Criminal Record Check for all countries of residence for continuous period of 6 months or more in the previous five years
* Prepared to conform to all British Airways uniform standards, with no visible tattoos or body piercings
Experience (On the job)
* Experience of working in a customer service environment, and managing a team within a high profile customer service/hospitality environment
Expertise (Specialist knowledge)
* Knowledge of Scheme
* Knowledge of safety and security procedures, service style and standards needed to ensure delivery of world-class customer service
* Has an understanding of and embraces cultural differences and diversity
* Must have a good commercial understanding of the Company and its future strategy, as well as the ability to communicate business information and issues to the crew community
To apply you will need to successfully complete a series of questions which may take approximately 40 minutes. After this you will be able to save your application. The next stage will consist of the following questions:
1) Please describe why you are applying for this role and what attracts you to Mixed Fleet? (Max 250 words)
2) What do you consider to be your 2 key strengths and how will these benefit Mixed Fleet in its start up? Please illustrate, using examples, when you have demonstrated your 2 key strengths (Max 250 words)
3) Briefly describe your leadership style and illustrate it using an example(s) of when you have demonstrated this to the benefit of both customers and the business. Please be explicit about the situation, your role and the outcome (Max 250 words)
Please prepare your responses in advance. You will also be asked to provide personal and contact information. We do have assessment slots prepared.
Please submit your application as soon as possible as we anticipate high demand.
Como obtienes el National Insurance Number?
Como obtienes el National Insurance Number?
Yo tengo fecha para el 23 de septiembre a las 8 de la mañana.
Saludos
.lo subo
Hola bonete! Tengo una duda…esto es para Senior no? para Cabin crew aun no ha empezado el recruitment creo..?
Gracias y la mejor de las suertes! a ver si puedo ir a la entrvista este año otra vez…y la paso!=)
Yo solo veo la oferta de customer service manager, la de cabin crew no aparece.
Ahi esta en la pagina, lee bien.
Hola!
Yo tampoco veo nada, tan solo me deja poner mi email para cuando salga la oferta de future cabin crew…. pero no me deja hacer nada mas.
La unica que hay publicada es la de sobrecargos…,
Una buena noticia, si senyor… pero ojo… no se si habéis leído de que la gente que entrara a partir de ahora en BA, no tendrá las mismas condiciones que los actuales …
Al parecer BA quiere contratar a unos 1200 cabin crews con salarios inferiores y otras condiciones en cuanto a contrato …
Aquí os dejo también la noticia …
British Airwaus busca empleados
Un saludo y suerte a los que vayan !
Alex Andrew
Me alegro mucho leer esta noticia. Llevo tiempo siguiendo el foro y hace años tenia una cuenta, pero por H or por B lo dejé, pero aqui estoy de nuevo. He siguido tu tema con BA.
Enhorabuena y mucha suerte!
Yo voy a EEUU para una entrevista en Continetal el proximo mes de Julio. (Cruza los dedos)
Hola a todos!
Si siguen este link: http://www.beoutstanding.co.uk/to-apply/cabin-crew/ sale esta info…
Cabin Crew
Keep an eye out for future opportunities to join us as Cabin Crew.
We are phasing our recruitment for Mixed Fleet and expect to be recruiting Cabin Crew later this year. Please keep an eye out for future opportunities.
If you would like to receive an email alert from us when we open recruitment for Cabin Crew, then please click on the link below and follow the registration instructions.
http://www.britishairwaysjobs.com/baweb1/?newms=se
Es decir que todavia no han abierto el recruitment de cabin crew, lo haran pronto asi q hay q estar atentos!!!!!!
saludos!
Primero han contactado con toda la gente que estabamos para entrar desde hace 2 años, por lo visto hay entrevistas en julio, agosto y yo la tengo en septiembre, el 23 de septiembre.
Pero me imagino que sera un mero tramite. Eso si, las condiciones economicas ya veremos como son.
Lo que si se es que es para volar B747, B777, A320 y A319 desde Heathrow, eso es la mixed fleet.
Saludos
Muchas gracias, suerte en tu entrevista, cruzaremos los dedos
11.000 libras al anyo de base para cabin crew, 25.000 para senior, y luego por hora, he oido que menos de 3 libras pero eso ya no puedo asegurar.
Yo aki estoy pensando en aplicar. Bonete, we need to chat soon.
Un beso desde brazil!
Es salario es una patata, incluso para senior. Cualquiera de los que esta ahora mismo part time en long haul gana mas de eso. Sobre todo para UK.
Lo bueno que puedes progresar dentro de la compañia y que es un contrato fijo.
Si, hablamos, un abrazo
No es un contracto pura BA , es uno tipo Vueling .
Un contracto basura a £2.40 la hora sin jubilacion, sin sindicato ,imaginaria todo el tiempo, NO GRACIAS !
Awesome!!! en España contratos basura de 6 meses y fuera lowcostizacion tambien.
IMAO
