Pues eso, os copio y pego de su página web
Job Details
Mixed Fleet Customer Service Manager
Ref UKLHR1094
Region UK – Heathrow
Location London – Heathrow
Category Customer Contact
Job Description
Customer Service Manager
This opportunity is open externally to
Senior Cabin Crew Members (SCCMs) (past & present) who have 24 months full time or equivalent flying experience (with 12+ months on Longhaul) within the last 5 years of which 3 months should be in the last 3 years with BA or another airline.
A SCCM is responsible for the delivery of cabin service standards and ensuring safety standards are adhered to in a single cabin or the entire aircraft. A SCCM is responsible for the performance of other crew. Longhaul experience can be defined as sectors longer than 6 hours, intercontinental routes and operating on the following aircraft types: A330, A340, A380, 757, 767, 777, 747 or equivalent aircraft types.
Requirements
Job Purpose
To lead, manage and coach a team of Cabin Crew including Future Talent – Crew to ensure consistent delivery of world-class customer service
To work flexibly both in the air and on the ground to lead and support BA initiatives and training
To act as a BA Ambassador to crew, colleagues and customers and to be a role model for your team at all times
To meet customer service, people and operational targets that achieve business objectives, acting in compliance with all aspects of safety and quality and British Airways policies
Job Dimensions/Measures
Management of Direct Report Cabin Crew including Future Talent – Crew
Responsible for Onboard Customer Interface
Deliver exceptional Customer Service and accountable for Operational Performance
Compliance with British Airways Safety and Security standards
Proactive and Continuous Commercial Awareness to include the distribution and application of business related information
Responsibilities
Principal Accountabilities
Ensure operational safety, security and health and safety responsibilities are performed to the highest standard and are 100% compliant with EU-Ops, BA requirements and all other relevant legislation, including any relevant documentation.
Lead, manage, inspire and motivate a team of cabin crew to deliver a consistent in-flight customer service experience, productivity, cost performance and is accountable for onboard service recovery and any associated follow up.
Build and own relationships with your team, working flexibly both in the air and on the ground, supporting and/or leading initiatives such as training, engagement, recruitment and Future Talent – Crew Development.
Manages all aspects of crew performance including pay and reward for team.
Able to identify talent and high performing crew.
Recognise success and facilitate development opportunities.
Ensure highest standards of punctuality and performance are achieved personally and by your crew, both your direct reports and team on the day.
Proactive in mentoring and coaching individuals, colleagues, crew including Future Talent – Crew on the CSMs for Tomorrow Programme providing support both on and off the aircraft.
Ability to confidently deliver training programmes in order to support the customer proposition.
Accountable for delivery of objectives set by the business and a personal development plan in line with the corporate performance management framework, seeking to improve through continuous feedback.
Through continuous and effective engagement, ensure crew understanding of current business and commercial issues which may impact the customer and the cabin crew department (Inflight Customer Experience). Own and build interfaces with wider business to source and share knowledge and feedback.
Proactively explore opportunities to enhance/increase BA business through engagement with service partners and internal departments. Proactively seek opportunities to work cross-departmentally and with other areas of the business.
To build effective working relationships around BA and with key service partners, offering to support ground colleagues during disruption, passing valuable crew/customer feedback to working groups around the business.
Contribute to meeting team/departmental financial and productivity targets.
Ensures compliance with all corporate policies and Inflight Customer Experience processes, procedures and relevant legislation, including Dignity at Work.
The Individual
S s (Practised capability/behaviour)
Thinks Safety and Customer
Performance Management
Proven leadership s s with the ability to motivate and inspire a team
Strong decision-making s s and emotionally resilient at all times
Passionate about customer service and people. Confident in dealing with premium customers.
Able to build relationships with colleagues, service partners and customers
Excellent written and spoken communication s s and able to communicate and role model BA’s vision and objectives to the whole team
Maintains compliance at all times with SEP/Recency
Able to coach and mentor. Able to deliver training programmes (desirable)
Champions Diversity and Inclusion
Proactive in supporting and delivering business decisions, cost savings and a strong understanding of business and market knowledge
Essential Qualifications (Academic/vocational)
To be the legal minimum required age at the time of application
To be the required height, with weight in proportion must include the minimum reach requirement
English and Maths ability to GCSE level or equivalent level
Previous customer service experience
A valid EEA passport allowing unrestricted worldwide travel and the unrestricted right to live and work in the UK
Prepared to undergo a Criminal Record Check for all countries of residence for continuous period of 6 months or more in the previous five years
Prepared to conform to all British Airways uniform standards, with no visible tattoos or body piercings
Experience (On the job)
Experience of working in a customer service environment, and managing a team within a high profile customer service/hospitality environment
Expertise (Specialist knowledge)
Knowledge of Scheme
Knowledge of safety and security procedures, service style and standards needed to ensure delivery of world-class customer service
Has an understanding of and embraces cultural differences and diversity
Must have a good commercial understanding of the Company and its future strategy, as well as the ability to communicate business information and issues to the crew community
To apply you will need to successfully complete a series of questions which may take approximately 40 minutes. After this you will be able to save your application. The next stage will consist of the following questions. We have provided these for you to pre-prepare your answers:
1) Please describe why you are applying for this role and what attracts you to Mixed Fleet? (Max 250 words)
2) What do you consider to be your 2 key strengths and how will these benefit Mixed Fleet in its start up? Please illustrate, using examples, when you have demonstrated your 2 key strengths (Max 250 words)
3) Briefly describe your leadership style and illustrate it using an example(s) of when you have demonstrated this to the benefit of both customers and the business. Please be explicit about the situation, your role and the outcome (Max 250 words)
We will be reviewing applications on an on-going basis and are planning to assess candidates at our Heathrow recruitment centre throughout September and October. Please be aware we have limited assessment slots, so we recommend you submit your application at the earliest opportunity.
Parece que de nuevo los TCP’s rasos nos quedamos fuera de la convocatoria..
Suerte a los demás y buenos vuelos!
Copio y pego de su pág. web.
Job Details
Mixed Fleet Customer Service Manager
Ref UKLHR1094
Region UK – Heathrow
Location London – Heathrow
Category Customer Contact
Job Description
Customer Service Manager
This opportunity is open externally to Senior Cabin Crew Members (SCCMs) (past & present) who have 24 months full time or equivalent flying experience (with 12+ months on Longhaul) within the last 5 years of which 3 months should be in the last 3 years with BA or another airline.
A SCCM is responsible for the delivery of cabin service standards and ensuring safety standards are adhered to in a single cabin or the entire aircraft. A SCCM is responsible for the performance of other crew. Longhaul experience can be defined as sectors longer than 6 hours, intercontinental routes and operating on the following aircraft types: A330, A340, A380, 757, 767, 777, 747 or equivalent aircraft types.
Requirements
Job Purpose
To lead, manage and coach a team of Cabin Crew including Future Talent – Crew to ensure consistent delivery of world-class customer service
To work flexibly both in the air and on the ground to lead and support BA initiatives and training
To act as a BA Ambassador to crew, colleagues and customers and to be a role model for your team at all times
To meet customer service, people and operational targets that achieve business objectives, acting in compliance with all aspects of safety and quality and British Airways policies
Job Dimensions/Measures
Management of Direct Report Cabin Crew including Future Talent – Crew
Responsible for Onboard Customer Interface
Deliver exceptional Customer Service and accountable for Operational Performance
Compliance with British Airways Safety and Security standards
Proactive and Continuous Commercial Awareness to include the distribution and application of business related information
Responsibilities
Principal Accountabilities
Ensure operational safety, security and health and safety responsibilities are performed to the highest standard and are 100% compliant with EU-Ops, BA requirements and all other relevant legislation, including any relevant documentation.
Lead, manage, inspire and motivate a team of cabin crew to deliver a consistent in-flight customer service experience, productivity, cost performance and is accountable for onboard service recovery and any associated follow up.
Build and own relationships with your team, working flexibly both in the air and on the ground, supporting and/or leading initiatives such as training, engagement, recruitment and Future Talent – Crew Development.
Manages all aspects of crew performance including pay and reward for team.
Able to identify talent and high performing crew.
Recognise success and facilitate development opportunities.
Ensure highest standards of punctuality and performance are achieved personally and by your crew, both your direct reports and team on the day.
Proactive in mentoring and coaching individuals, colleagues, crew including Future Talent – Crew on the CSMs for Tomorrow Programme providing support both on and off the aircraft.
Ability to confidently deliver training programmes in order to support the customer proposition.
Accountable for delivery of objectives set by the business and a personal development plan in line with the corporate performance management framework, seeking to improve through continuous feedback.
Through continuous and effective engagement, ensure crew understanding of current business and commercial issues which may impact the customer and the cabin crew department (Inflight Customer Experience). Own and build interfaces with wider business to source and share knowledge and feedback.
Proactively explore opportunities to enhance/increase BA business through engagement with service partners and internal departments. Proactively seek opportunities to work cross-departmentally and with other areas of the business.
To build effective working relationships around BA and with key service partners, offering to support ground colleagues during disruption, passing valuable crew/customer feedback to working groups around the business.
Contribute to meeting team/departmental financial and productivity targets.
Ensures compliance with all corporate policies and Inflight Customer Experience processes, procedures and relevant legislation, including Dignity at Work.
The Individual
S s (Practised capability/behaviour)
Thinks Safety and Customer
Performance Management
Proven leadership s s with the ability to motivate and inspire a team
Strong decision-making s s and emotionally resilient at all times
Passionate about customer service and people. Confident in dealing with premium customers.
Able to build relationships with colleagues, service partners and customers
Excellent written and spoken communication s s and able to communicate and role model BA’s vision and objectives to the whole team
Maintains compliance at all times with SEP/Recency
Able to coach and mentor. Able to deliver training programmes (desirable)
Champions Diversity and Inclusion
Proactive in supporting and delivering business decisions, cost savings and a strong understanding of business and market knowledge
Essential Qualifications (Academic/vocational)
To be the legal minimum required age at the time of application
To be the required height, with weight in proportion must include the minimum reach requirement
English and Maths ability to GCSE level or equivalent level
Previous customer service experience
A valid EEA passport allowing unrestricted worldwide travel and the unrestricted right to live and work in the UK
Prepared to undergo a Criminal Record Check for all countries of residence for continuous period of 6 months or more in the previous five years
Prepared to conform to all British Airways uniform standards, with no visible tattoos or body piercings
Experience (On the job)
Experience of working in a customer service environment, and managing a team within a high profile customer service/hospitality environment
Expertise (Specialist knowledge)
Knowledge of Scheme
Knowledge of safety and security procedures, service style and standards needed to ensure delivery of world-class customer service
Has an understanding of and embraces cultural differences and diversity
Must have a good commercial understanding of the Company and its future strategy, as well as the ability to communicate business information and issues to the crew community
To apply you will need to successfully complete a series of questions which may take approximately 40 minutes. After this you will be able to save your application. The next stage will consist of the following questions. We have provided these for you to pre-prepare your answers:
1) Please describe why you are applying for this role and what attracts you to Mixed Fleet? (Max 250 words)
2) What do you consider to be your 2 key strengths and how will these benefit Mixed Fleet in its start up? Please illustrate, using examples, when you have demonstrated your 2 key strengths (Max 250 words)
3) Briefly describe your leadership style and illustrate it using an example(s) of when you have demonstrated this to the benefit of both customers and the business. Please be explicit about the situation, your role and the outcome (Max 250 words)
We will be reviewing applications on an on-going basis and are planning to assess candidates at our Heathrow recruitment centre throughout September and October. Please be aware we have limited assessment slots, so we recommend you submit your application at the earliest opportunity.
¡Suerte y buenos vuelos!
Lo subo, pues me parece una oportunidad estupenda para quién pueda aprovecharla
yo lo eche pero no hubo suerte, me queda la entrevista para Cabin Crew el dia 23 de septiembre. Pero leyendo muchas veces lo que leo en www.cabincrew.com cada vez me animo menos.
Saludos
Ah, pero ¿hay entrevista para Cabin Crew? eso no lo sabía yo, voy a ver si hecho un vistazo ahora a ver…
Sé que los que entren ahora no van a tener las mismas condiciones de trabajo, y que con base en UK el sueldo ya no parece tan grande, pero creo que es una de las pocas nativas a las grandes del este a las que todo el mundo emigra últimamente Etihad, Emirates, Qatar… para mí siguen siendo un misterio y la verdad que aún no me atrevería a dar el paso de irme tan lejos..
Abriran el proceso de seleccion para nuevas incoporaciones a finales de año segun lo que dicen en cabincrew.com, donde hay una persona en el foro de la compañia «beoutstanding».
Yo llevo 2 años en su hold pool y me invitaron de nuevo para ir a un assessment en septiembre. Hay mucha gente que ya ha hecho de nuevo la entrevista, a muchos no les cogieron a otros si, empiezan el curso en septiembre y en octubre.
Pero se leen cosas a favor y cosas en contra. Yo no se si con 1500 libras al mes o asi puedes hacer mucho por alli. Aunque supuestamente te pagan bonuses y segun dicen ellos puedes tener un carrera ahi e ir ascendiendo.
Ahora mismo todavia ni saben las rutas que van a hacer, se decide en septiembre.
Tengo un colega que esta en BA y me dice que hay muy mal ambiente, normal.
Las compañias de UAE son para estar un par de años, no creo que mas.
Hasta que se ponga todo en marcha, creo que en noviembre, no se vera que pasa con esto de la MF (Mixed Fleet)
Si necesitas algo Potrillo, ya sabes
Take care
Saludos
A mi me pusieron en esto:
http://www.beoutstanding.co.uk/rewards-benefits/future-talent-crew/
Future Talent – Crew
In Mixed Fleet your hard work and drive to succeed will be recognised and rewarded. We offer performance-related rewards as well as training and development to support you to be outstanding. As Future Talent – Crew, the rewards and benefits include:
Rewards:
Reward package: £18,200 to £21,200 pa includes:
* Basic salary
* Elapsed Hourly Pay
* Operational payment for FTC Programme
* Performance Related Incentive Reward
* Annual leave starting at 30 days pa rising to 34 days pa
Additional Benefits:
* Preference bidding
* Investment in ongoing training and development
* Attractive travel concessions across our extensive network and other airlines*
* Unlimited discounted airfares for your friends and family
* High-end hotel accommodation down route in central city locations
* Innovative Leadership and Management Programmes
* Contributory company pension scheme
* Access to British Airways Health Services
* Life insurance
* Subsidised staff restaurants
* Julien MacDonald designer uniform
* Dedicated secure car parking close to Terminal 5
* Free airport parking at Heathrow whilst on holiday
* Discounts at selected car hire, hotels and retail stores
* Excellent facilities at the award-winning Terminal 5 at Heathrow which includes our state-of-the-art Crew Report Centre
On site at our Waterside Head Office you have access to:
* Barclays Bank, Waitrose, HighLife Shop, Company Gym, Dental Care, Saks Hair and Beauty
*after qualifying period of six months
Lo bueno es que un contrato fijo, cosa que aqui en España, sea de lo que sea, ahora estaba mirando ofertas de empleo.
Lo malo es que aqui en España tal y como esta la cosa sino tienes un contrato fijo no te dan ni las buenas tardes en el banco, vamos que no te dan ni una tarjeta de credito, es que no te dan absolutamente nada, lo digo por experiencia propia.
Saludos
A mí la verdad, estando en paro, veo esto y se me hace la boca agua…habrá que estar bien atentos, también rellene el aplication form para Thomas Cook, and i’m still waiting, así que..
Muchas gracias por la información, a ver si tengo suerte y por lo menos me dan la oportunidad de presentarme, que simplemente el hecho de que te denieguen una entrevista es un golpe..
Un saludo BONETE y gracias de nuevo!
