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Mods, request a sticky for one month please?
A trial has been running for 3 months to develop a workable replacement to the current CFMU telephone Helpdesk. This started with an E-Helpdesk function with 9 trial users.
As the software was improved, more users have been added and there are currently 80+ airlines using it as a tool for assistance with slot related issues. It currently handles around 35% of all queries to flow management.
The intention is that the telephone Helpdesk service will be reduced to a minimum this summer season. A live date for the E-Helpdesk is currently being decided and we will inform you as soon as we have that information.
We would like to encourage all airlines to start to transfer their Helpdesk queries to this new system.
The E-Helpdesk is accessed through the protected NOP portal. If you have a software token to access the NOP you need to apply to have it upgraded to access the E-Helpdesk portlet.
Therefore, pls send an e-mail to the address shortly to be posted on the protected NOP requesting this upgrade. Alternatively pm me and I will mail you the address. The Tuesday after we receive your request, you will have access via the NOP portal at: https://www.cfmu.eurocontrol.int/POR…pec/index.html
A short training package is available at: EUROCONTROL – E-Helpdesk explanations for AO . The system is very easy to use and it will take no more than 20 minutes for your staff to follow the tutorials.
Furthermore, pls be informed that the E-Helpdesk works best with Mozilla Firefox! It does work with Internet Explorer but there have been occasional reliability problems with IE8. Firefox has been problem free.
Thanks,
flowman
Last edited by flowman : 7th Feb 2011 at 22:16.
