Acaban de anunciar puestos de sobrecargo y en breve lo harán también de auxiliares para una «mix fleet» que se han sacado ahora de la manga en la que se cobrarán menos dietas que lo que pagan a los ya contratados… echarle un vistacillo a la web.

Base LHR y flota A320 / B777.

Saludos.

PRIMERAS FECHA DE ENTREVISTA 21 y 23 DE SEPTIEMBRE

Mixed Fleet Customer Service Manager

Ref UKLHR980
Region UK – Heathrow
Location London – Heathrow
Category

Job Description

Closing Date: 18th July
Customer Service Manager, Band 3
Salary: £25,000

This opportunity is open externally to Senior Cabin Crew Members (SCCMs) (past & present) who have 24 months full time or equivalent flying experience (with 12+ months on Longhaul) within the last 5 years of which 3 months should be in the last 3 years with BA or another airline.

A SCCM is responsible for the delivery of cabin service standards and ensuring safety standards are adhered to in a single cabin or the entire aircraft. A SCCM is responsible for the performance of other crew. Longhaul experience can be defined as sectors longer than 6 hours, intercontinental routes and operating on the following aircraft types: A330, A340, A380, 757, 767, 777, 747 or equivalent aircraft types.

Requirements

Job Purpose

* To lead, manage and coach a team of Cabin Crew including Future Talent – Crew to ensure consistent delivery of world-class customer service
* To work flexibly both in the air and on the ground to lead and support BA initiatives and training
* To act as a BA Ambassador to crew, colleagues and customers and to be a role model for your team at all times
* To meet customer service, people and operational targets that achieve business objectives, acting in compliance with all aspects of safety and quality and British Airways policies

Job Dimensions/Measures

* Management of Direct Report Cabin Crew including Future Talent – Crew
* Responsible for Onboard Customer Interface
* Deliver exceptional Customer Service and accountable for Operational Performance
* Compliance with British Airways Safety and Security standards
* Proactive and Continuous Commercial Awareness to include the distribution and application of business related information

Responsibilities

Principal Accountabilities

* Ensure operational safety, security and health and safety responsibilities are performed to the highest standard and are 100% compliant with EU-Ops, BA requirements and all other relevant legislation, including any relevant documentation.
* Lead, manage, inspire and motivate a team of cabin crew to deliver a consistent in-flight customer service experience, productivity, cost performance and is accountable for onboard service recovery and any associated follow up.
* Build and own relationships with your team, working flexibly both in the air and on the ground, supporting and/or leading initiatives such as training, engagement, recruitment and Future Talent – Crew Development.
* Manages all aspects of crew performance including pay and reward for team.
* Able to identify talent and high performing crew.
* Recognise success and facilitate development opportunities.
* Ensure highest standards of punctuality and performance are achieved personally and by your crew, both your direct reports and team on the day.
* Proactive in mentoring and coaching individuals, colleagues, crew including Future Talent – Crew on the CSMs for Tomorrow Programme providing support both on and off the aircraft.
* Ability to confidently deliver training programmes in order to support the customer proposition.
* Accountable for delivery of objectives set by the business and a personal development plan in line with the corporate performance management framework, seeking to improve through continuous feedback.
* Through continuous and effective engagement, ensure crew understanding of current business and commercial issues which may impact the customer and the cabin crew department (Inflight Customer Experience). Own and build interfaces with wider business to source and share knowledge and feedback.
* Proactively explore opportunities to enhance/increase BA business through engagement with service partners and internal departments. Proactively seek opportunities to work cross-departmentally and with other areas of the business.
* To build effective working relationships around BA and with key service partners, offering to support ground colleagues during disruption, passing valuable crew/customer feedback to working groups around the business.
* Contribute to meeting team/departmental financial and productivity targets.
* Ensures compliance with all corporate policies and Inflight Customer Experience processes, procedures and relevant legislation, including Dignity at Work.

The Individual

S s (Practised capability/behaviour)

* Thinks Safety and Customer
* Performance Management
* Proven leadership s s with the ability to motivate and inspire a team
* Strong decision-making s s and emotionally resilient at all times
* Passionate about customer service and people. Confident in dealing with premium customers.
* Able to build relationships with colleagues, service partners and customers
* Excellent written and spoken communication s s and able to communicate and role model BA’s vision and objectives to the whole team
* Maintains compliance at all times with SEP/Recency
* Able to coach and mentor Able to deliver training programmes (desirable)
* Champions equal opportunities and diversity
* Proactive in supporting and delivering business decisions, cost savings and a strong understanding of business and market knowledge

Essential Qualifications (Academic/vocational)

* To be the legal minimum required age at the time of application
* To be the required height, with weight in proportion must include the minimum reach requirement
* English and Maths ability to GCSE level or equivalent level
* Previous customer service experience
* A valid EEA passport allowing unrestricted worldwide travel and the unrestricted right to live and work in the UK
* Prepared to undergo a Criminal Record Check for all countries of residence for continuous period of 6 months or more in the previous five years
* Prepared to conform to all British Airways uniform standards, with no visible tattoos or body piercings

Experience (On the job)

* Experience of working in a customer service environment, and managing a team within a high profile customer service/hospitality environment

Expertise (Specialist knowledge)

* Knowledge of Scheme
* Knowledge of safety and security procedures, service style and standards needed to ensure delivery of world-class customer service
* Has an understanding of and embraces cultural differences and diversity
* Must have a good commercial understanding of the Company and its future strategy, as well as the ability to communicate business information and issues to the crew community

To apply you will need to successfully complete a series of questions which may take approximately 40 minutes. After this you will be able to save your application. The next stage will consist of the following questions:

1) Please describe why you are applying for this role and what attracts you to Mixed Fleet? (Max 250 words)

2) What do you consider to be your 2 key strengths and how will these benefit Mixed Fleet in its start up? Please illustrate, using examples, when you have demonstrated your 2 key strengths (Max 250 words)

3) Briefly describe your leadership style and illustrate it using an example(s) of when you have demonstrated this to the benefit of both customers and the business. Please be explicit about the situation, your role and the outcome (Max 250 words)

Please prepare your responses in advance. You will also be asked to provide personal and contact information. We do have assessment slots prepared.

Please submit your application as soon as possible as we anticipate high demand.

UP!!!!

Las nuevas condiciones son una miseria £2.40 por hora, sin derecho de sindicato,sin jubilacion, sin nada.

de nuevo , un contacto basura !

Awesome!! entonces por cuanto sales al mes? por 1500 libras?
FFS!!

Sinceramente bone creo k lo del video de you tube de esta chica, es el mejor post que he leido , mejor dicho que he escuchado hasta hoy…..coño que bien k canta esta chica
jejejejej, unsaludo a todos y buen verano!!

Si, por eso lo puse, ademas es bonita la cancion.

Saludos!!

Aplique para Sobrecargo y esta mañana me llego el mail y nada, no ha habido suerte.

En septiembre veremos que pasa con lo otro.

Saludos

ME PODEIS DECIR DONDE APLICAR O MANDAR EL CV????
GRACIAS

www.britishairwaysjobs.com

Ya se puede aplicar para auxiliar o solo sigue siendo para sobrecargos? gracias

La oferta para sobrecargos ya se cerro.

Aqui teneis la pagina para cuando contraten a gente, que sera pronto, todavia no esta abierta la oferta porque primero entrara toda la gente que estaba en la bolsa desde hace 2 años.

Pero pronto lo haran, asi que estad atentos.

http://www.beoutstanding.co.uk/

Saludos

Segun lo que dice la gente por www.cabincrew.com empezaran a llamar para nuevas incorporaciones a final de años.

Y ahora en las entrevistas que estan haciendo para los que llevaban 2 años esperando pues les estan dando la patada en el culo a unos cuantos.

Hace 2 años entras, haces todo, referencias y bla, bla y 2 años despues resulta que ya no sirves…..

Con lo cual no me extrañaria nada que en septiembre me diesen a mi la patada en el culo, loooooooooooool, pero lo que sucede, conviene.