No, no te pide el TCP, no necesitas el tcp para aplicar a ninguna cia en UK.
Tampoco necesitas experiencia como TCP aunque si es aconsejable experiencia en un «customer facing role».
Conozco a gente que la han convocado para cias en Uk habiendo trabajado en el telepizza.
La clave esta en que respondas bien a las preguntas que te hacen, una cover letter breve pero concisa estaria bien y un cv atractivo (no hace falta adjuntar foto de cuerpo entero)
Echalo hoy mismo sino imposible.
Disculpa mi total ignorancia, me sabrías dar la dirección para enviar el CV
Gracias.
http://gs19.globalsuccessor.com/fe/tpl_virgin01.asp?s=PyAxDIfSqHTyVvHqn&jobid=81983,9856615723&key=120133194&c=47411387625898&pagestamp=sekczyqybdmifwsiin (link directo)
http://www.virgin-atlantic.com/en/gb/careers/index.jsp
No se manda el CV, se aplica dentro de su pagina.
Te he subrayados los «key factors»
If you’re ready to go further to deliver exceptional customer service, there’s no globe like our globe. From San Francisco to Sydney, Tokyo to Tobago, our growing network of destinations spans the world. But getting up close and personal with far-flung places isn’t the only reason to join us. Our Cabin Crew are ambassadors for our brand and an essential part of our ever-growing success story. So we invest in them every bit as much as the in-flight innovations and state-of-the art fleet that make us the envy of the skies.
It will be your passion and professionalism that makes every flight something to write home about. It will be your enthusiasm and attention to detail that will cater for every passenger’s needs. And it will be your knowledge and cool, calm and collected approach that will get everyone to their destination – safely and securely.
That’s why we look for people with personality, a sense of fun and an instinctive understanding of what makes our brand of customer service uniquely Virgin Atlantic; people who go out of their way to deliver an experience to remember – and love every minute of it. So if you have the resilience to deal with the demands of a cabin crew lifestyle and the commitment to get through five weeks of rigorous safety training, we’d like to hear from you.
The following is currently provided (after a qualifying period):·
– a basic salary of £11,968; trip pay, plus on board commission.
– one of the best travel concession schemes in the industry offering up to 7 free of charge tickets per year (tax only to be paid)
– life assurance
– pension scheme
– income protection insurance
– medical benefit plan
– season ticket loans
Contract Type: Full time, Permanent
Location: our Cabin Crew fly from both Heathrow and Gatwick Airports
Closing Date: 24th February 2012
Role Purpose
The personality of Virgin Atlantic Airways is reflected in our Cabin Crew. They are friendly and approachable and accommodate the varying needs of our customers while showing pride in their environment and appearance and positively reflecting our exciting Company brand and image. Ultimately your tenacity, hard work and enthusiasm will help to make our customers have the most memorable experience aviation can offer.
Responsibilities
As a Cabin Crew member you’ll be involved in everything from the anticipation and understanding of each of our customer’s needs to providing the highest standard of comfort and customer care. All this whilst ensuring the safety of our customers, your fellow crew and aircraft.
You’ll really know your stuff – all you need to know about Safety, Security and Aviation Medicine will be taught during your initial training at our state of the art training HQ. It will be up to you to keep to that high standard throughout as you will have to pass regulatory exams every year to keep your Wings.
You will need to genuinely engage with our customers, so will need to demonstrate a sincere passion for people, customer service and their importance to Virgin Atlantic.
Working as part of a team you’ll play an important part in ensuring a seamless and consistent service. You should be a good communicator at all levels, supporting others in doing the same.
Our Cabin Crew are the ultimate ambassadors for Virgin Atlantic so an understanding of our business and how you can contribute to its success is important. You’ll need to remain up to date with business performance and initiatives and should provide feedback on issues that impact on the customer experience. Through this you can have a real impact on helping us achieve our Company objectives.
Requirements
In our world, people matter so you should be able to demonstrate a strong customer service ethic and a real passion for delivering the exceptional customer service that we are famous for.
You’ll need to take responsibility for identifying, acknowledging and acting to resolve customer queries ensuring a positive outcome where possible.
You will be expected to positively promote our award winning product, services and key business messages so remaining up to date with business performances and initiatives will be important.
You will need to be:
minimum of 18 years old
minimum of 5’2″ in height (this will be checked at interview stage)
minimum of 3 GCSE level passes (or equivalent)
Fluent in both spoken and written English
Have the right to live and work in the UK indefinitely and without restriction
In good health – the work can be physically demanding and you will often work through the night so must be in excellent health
A confident swimmer (being able to swim 25 metres + and tread water)
Additional Information….
You must be prepared to be away from home on weekends, Bank Holidays and over festive periods. Please bear this in mind as this can often disrupt your social life!
De momento la única respuesta fue el e-mail de confirmación de que recibieron la application.
Srta-pepis, en la pagina anterior esta la dirección, tenes que rellenar lo que ellos te piden en la pagina para poder subir el CV.
Saludos
Muchas gracias por vuestras respuestas.
Saludos.
Alguna novedad? yo nada de nada, aun.
Esta es la tercera vez que aplico para virgin pero siempre me echan para atrás por las preguntas que hay que contestar sobre customer service y ayer las he vuelto a responder a ver si esta vez hay suerte..os ha pasado lo mismo?
Hola thomasfly, como sabes que es por las preguntas?
te lo especifican?
Lo que yo he leido por foros es que buscan una perfecta gramatica y nada de spelling mistakes, pero aun así, ten en cuenta que aplica muchisima gente y es el uno filtro que tienen para deshacerse de candidatos .
Aun asi suerte, alguien ha obtenido alguna respuesta? yo solo el email de confirmacion, un saludo
sé que es por las preguntas porque te lo especifican en el e-mail y yo me vuelvo loco con las preguntas,porque te preguntan muchos aspectos de un buen customer service..bueno si lo has hecho lo sabes.. asi que nada ahora a esperar a ver si esta vez tengo suerte! cuando lo hiciste tu? lo unico malo de virgin es el sueldo que se cobra muy poco..unas 1300 libras y se curra mucho pero bueno es un contrato fijo jaja
Si, tienes razon.. yo aplique hara un año, y no me cogieron claro, y ahora pues hace un mes mas o menos.
Lo de customer service pues yo puse algunos ejemplos en cabina, pero tengo la mala costumbre de que si releo mucho las cosas tardo años cambiandolas y tal, y muchas veces por eso cometo errores, pero aun asi especifican bien lo que hay que poner, ahora habrá que esperar…
La verdad que no es un sueldazo pero si que es una buena compañia y contrato fijo si , supongo que no empezaremos con long haul no?
Bueno suerte y a esperar jeje
en virgin solo se hace long haul, no hay cortas..pero la oferta de ahora es para volar solo el Airbus 330 que han comprado varios para empezar a hacer unas nuevas rutas..
Llega un momento en el que tienen tantas applications que descartan por volumen. Se lo dijeron a una amiga que fue a la entrevista el año pasado.
Es un grupo de 15 personas o así en el entrevista y te van a pedir un nivel muy alto o bilingüe.
Tienes una entrevista personal que es durilla, te funden a preguntas durante 20 minutos.
Ayer estuve leyendo cabincrew.com y todavia nadie ha obtenido respuesta. Hay un post sobre gente que lo echó el día 15.
Habrá que esperar hasta el día 24 que es el closing date.
Quizas sea un plus tener español para su nueva ruta a CUN.
Si os convocan haceros un research sobre la compañia, origen, flota, nuevas rutas, richard branson, filosofia corporativa, etc.
Si os lo empollais bien os puede salir bien la entrevista, pero hay que prepararsela muy bien y llevar ejemplos preparados sobre excellent customer service, to go the extra mile, bla, bla y todo esto que les encanta a los Brits!!
En el FAQ the Virgin lo pone, revisan las aplicaciones una vez pasada el Closing Date.
How long does it take to process my application?
Your application is screened as soon as possible after the closing date. We will then contact all applicants to advise them of the outcome of their application.
La ultima vez tambien fue despues del closing date, muchas gracias por la info!
Holas!!!!
Alguien ha tenido un mail de respuesta? 🙂 Además de las preguntas, me han dicho que la cover letter también ayuda un montón a la hora de seleccionar candidatos para las entrevistas…
yo aún no he recibido nada y lo envié hace una semana..
Thank you for your application for the position of Cabin Crew and for your interest in Virgin Atlantic Airways.
The Recruitment Assessors have considered your application and I am sorry to tell you that on this particular occasion, your application has not reached the next stage of the recruitment process.
As you can imagine, the role of Cabin Crew is very popular, so unfortunately we’re unable to offer individual feedback. We can tell you that as well as meeting all of our essential requirements for the role, we are looking to see if you can give us written examples of when you’ve shown two key behaviours we believe are really important for this role. Here are some general guidelines of the things we are looking for;
Customer Service – You need the ability to show empathy, to proactively recognise what individuals need and are feeling and to ensure our customers always receive great service.
Courage and Decision Making – You need to have self belief and confidence, possess the ability to make appropriate decisions, and you need to be able to continue to work effectively when you’re faced with challenging situations and difficult people.
We hope this general information is of help to you. If you do choose to re-apply, we would ask you wait at least six months. In the meantime, if any other advertised opportunities are of interest, you’re welcome to apply straight away.
We wish you every success for the future.
Kind regards
The Cabin Crew Recruitment Team
Me ha llegado hoy , bueno otra vez será. Suerte a todos.
Hi LMAO!!!
I Appplyed last week February 23rd. The closing day was on 24th.But I still don’t have news. Did I Apply late? How long do they take in answering? When are you starting your course? Thank you so much for telling us your experience; it’s very helpful.
David
No han contestado a la mayoria todavia, creo que aplicaste tarde, no se miran todos los curriculums, demasiados
Pero nunca se sabe.
Tardan en contestar, ten paciencia
Gracias por tu respuesta. Tu trabajas en Virgin? Como sabes tanto?
Yo apliqué dentro de plazo, el dia 23 y era hasta el 24, así que em teoría no apliqué tarde pero bueno, espero que al menos se las lean. Puse muy buenos ejemplos en las preguntas y un buena Cover letter, todo en perfecto inglés corregido por nativo. Espero que tengamos suerte. Por lo visto hay gente a la que ya le han dicho que no. Bueno gracias de nuevo
David
